Privacy Policy

Custom Wraps India Pvt. Ltd., and Byteworx brand (hereinafter referred to as "CWIPL", "Byteworx", "we", "us", or "our"), is committed to protecting the privacy and personal information of every individual who interacts with our website, products, and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.customwrapsindia.com or engage with us through any other channel.

By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

Personal Information

• Full name
• Company name and designation
• Email address
• Phone number
• Postal address

Technical Information

• IP address
• Browser type and version
• Pages visited and time spent on the website
• Referring website or source
• Device type and operating system

Communication Information

• Enquiries submitted through contact forms
• Email correspondence
• Any other information you voluntarily provide to us

We use the information we collect for the following purposes:

• To respond to enquiries, quotation requests, and product queries
• To process and fulfil orders and service requests
• To send relevant product updates, catalogues, and communications — where you have consented to receive them
• To improve our website, products, and services
• To comply with legal and regulatory obligations
• To maintain records of our business interactions

We do not use your personal information for automated decision-making or profiling.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our website or conducting our business — subject to strict confidentiality obligations
• With our group companies — Solterra Technologies Pvt. Ltd., Monterra Reinforcements Pvt. Ltd., and SS Digital Point Pvt. Ltd. — where relevant to your enquiry
• Where required by law, regulation, or legal process
• To protect the rights, property, or safety of CWIPL, our clients, or the public

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your information is stored securely and accessed only by authorised personnel on a need-to-know basis.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our website and improve its functionality.

You may choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of our website.

Types of cookies we may use:

• Essential cookies — Required for the website to function correctly
• Analytics cookies — Help us understand website traffic and usage patterns
• Preference cookies — Remember your settings and preferences

Our website may contain links to third-party websites including our group companies and industry partners. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. When your information is no longer required, we will securely delete or anonymise it.

You have the following rights with respect to your personal information:

• Access — You may request a copy of the personal information we hold about you
• Correction — You may request correction of any inaccurate or incomplete information
• Deletion — You may request deletion of your personal information subject to applicable legal obligations
• Withdrawal of Consent — You may withdraw your consent to receive marketing communications at any time
• Objection — You may object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us at the details provided below.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take appropriate steps to delete it.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.